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Welcome to Dhobio Laundry Private Limited’s (“Dhobio”) website (that includes all content, functionality, and services available through the http://www.dhobio.com domain name, the “Site”) and/or through the mobile application (the “App”).

If you continue to browse and use this website, and/or register for an Account (“Account”) and/or download the App,  you are agreeing to comply with and be bound by the following terms of services agreement (“Agreement”), which together with our privacy policy govern Dhobio Laundry Private Limited's relationship with you in relation to this website / App / Services. If you disagree with any part of these terms and conditions, please do not use our website / App /Services.

The term 'Dhobio”', ”our”, “us” or “we” refers to Dhobio Laundry Private Limited, the owner of this website and the App. The term ‘’user’, “you”, “your”, “yours”, or “customer” refers to the user or viewer of our website / app and/or user of the services offered by Dhobio Laundry Private Limited. The term “Services” refer to all the services offered by Dhobio through this Website / App, collectively with any additional terms and conditions that may be applicable to the specific service used / accessed by user(s). The term “articles/garments” refers to any articles given to Dhobio to avail any of the Services offered by Dhobio.

Please read the following carefully before using this Site, downloading the App, and/or using or registering for our Services.

  1. COOKIES: This website uses cookies. By using this website and agreeing to these terms and conditions, you consent to Dhobio’s use of cookies in accordance with the terms of Dhobio’s Privacy Policy.

  2. AMENDMENT: Dhobio may change, modify, amend, or update this agreement from time to time without any prior notification to the user(s) and the amended and restated terms of services shall be effective immediately on posting. If you do not adhere to the changes, you must stop using the services. Your continuous use of the Services will signify your acceptance of the changed terms.

  3. PRICING & SERVICES: The Prices are subject to change without prior notice. The minimum order price for Dhobio services is Rs. 400.00 Orders below Rs. 400.00 will be charged a Pick-Up and Delivery fee of Rs. 75.00. Dhobio reserves the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. Dhobio shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

  4. ARTICLES/ GARMENTS  POLICY: Dhobio shall accept garments only if they are not torn. Any article submitted must not be broken. Dhobio reserves the right to not accept an article / garment at the time of pick-up or after the article / garment arrives at Dhobio’s processing facility. In case any article / garment is not accepted by Dhobio, it will be returned to the customer in the same state.

  5. LOSSES, DAMAGES & COMPENSATION: Dhobio will make best efforts to ensure highest quality is delivered to the customer and that no articles are lost or damaged in the process of providing our services. However, Dhobio does not guarantee against normal wear & tear, color loss, bleeding, shrinkage or stretching of the garments, or loss of any buttons or accessories attached therewith. Dhobio is not to be held responsible for the damage due to non identifiable properties or not detectable defects such as: insufficient resistance of fabrics or the seams, bad reaction of the colors or the impressions, presence of a pen in the lining, former defects, deterioration of the buttons, loops, zippers, shoulder pads, ornaments, etc., or if the label of maintenance is incorrect. Dhobio shall not take responsibility for loss of any loose items (such as watches, jewellery, cufflinks, pens, coins, etc.) left in the articles of clothing given to Dhobio. Any damages resulting from such items to the clothes shall not be the liability of Dhobio. In the unlikely case of loss of garment the customer must register the complaint at the time of delivery. In case of damaged article(s) the customer must register the complaint within 24hrs of receipt of delivery. Dhobio will not entertain any complaints made after the specified timelines mentioned above. The  maximum compensation is limited upto 10 times the service price charged for that article, subject to a maximum of Rs 2000.  In case of unavailability of the customer at the time of delivery, Dhobio will make one more attempt to reschedule the delivery. Despite these efforts if the customer is unavailable, then it’s customer’s responsibility to collect the articles /garments from Dhobio’s facility within 2 months from the date of pick-up of the articles / garments. Dhobio cannot be held liable for loss of article after the failure to collect back the article / garments  within the specified time.

  6. STAIN REMOVAL: Some stains are permanent in nature and stain removal is a very complicated process. Dhobio does not guarantee stain removal in any case. Whenever possible, we will notify you of the stains and issues that cannot be resolved due to further possible damage to the fabric.

  7. INVENTORY: At any time, Dhobio may at its discretion keep records of your garments and retain, store, display or reproduce such records which may include images or photographs, and associate such records with your name or other profile information for commercially reasonable periods for archival, inventory purposes, quality control, loss prevention, and or data collection.

  8. PICK-UP & DELIVERY:  Any order scheduled for pick-up after 4 PM, the expected delivery time will be calculated from the next business day. Dhobio makes best efforts to ensure the agreed pick-up & delivery timelines are met. Any delay however does not make Dhobio liable for any loss or any compensation.

  9. CANCELLATION POLICY: If you are unavailable at home during a scheduled pick-up or delivery, please inform us at least 2 hours in advance for cancelling / rescheduling the appointment. A no-show charge of Rs. 75.00 may be applied if you have not informed Dhobio of your unavailability at the scheduled pick-up or delivery time. If any article cannot be processed by Dhobio for any reason, it  will be returned unprocessed and the charges against that article will adjusted back to the customer’s Dhobio Wallet or from the payment due.

  10. REFUND POLICY: Refunds for any services/ packages will be provided at the sole discretion of Dhobio’s management. All refunds will be made to the Customer’s Dhobio’s Wallet only. No refunds will be issued for unused packages that have expired.

  11. TERM AND TERMINATION: Either you or Dhobio may terminate this Agreement at any time and for any reason. In addition, this Agreement will terminate immediately, without notice, if you fail to comply with the terms of this Agreement. Dhobio also reserves the right to terminate or suspend your Account and access to the Site, App, and Services without prior notice.

  12. INDEMNIFICATION: You agree to indemnify, defend and hold harmless Dhobio Laundry Private Limited and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

  13. GOVERNING LAW & JURISDICTION: These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the all laws under Indian Penal Code and will fall under the jurisdiction of the courts of Delhi.

 

CONTENT AND GENERAL DISCLAIMERS

 

  • General Disclaimer: The Site and the App are provided by Dhobio on an “as is” basis. Dhobio makes no representations or warranties of any kind, express or implied, as to the operation of the Site, the App or the information, content, materials, products, or services included on the Site or the App. To the full extent permissible by applicable law, Dhobio disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose and non-infringement, and warranties that access to or use of the service will be uninterrupted or error-free. There are no warranties that extend beyond the face of these terms. Dhobio cannot and does not warrant against human and machine errors, omissions, delays, interruptions or losses including loss of data. Dhobio cannot and does not guarantee or warrant that files available for downloading from the Site or the App will be free of infection by Viruses, Worms, Trojan Horses or other code that manifest contaminating or destructive properties. Dhobio does not warrant or guarantee that the functions or services accessed through the Site or the App will be uninterrupted or error-free or that defects in the Site or the App will be corrected. This disclaimer of warranty constitutes an essential part of these terms. If you are dissatisfied with any portion of the service, or with any of these terms, your sole and exclusive remedy is to discontinue using the service. Although Dhobio has attempted to provide accurate information on the Site and the App, Dhobio assumes no responsibility for the accuracy or completeness of the information.

 

  • Informational Purposes Only: Any opinions expressed on the Site or the App are the personal opinions of the original author and not of Dhobio, even though the original author may be employed by Dhobio. The Content is provided for informational purposes only and is not an endorsement or representation by Dhobio or any other party. Dhobio does not assume any responsibility or liability for any Submitted Content, blogs, opinions or other commentary posted on the Site, the App or any third party website linked to the Site or App and makes no express or implied warranty or guarantee about the accuracy, copyright compliance, legality, or any other aspect of the Content.

 

  • Disclaimer of Third Party Information: You understand that when using the Site and/or the App, you may be exposed to Submitted Content and third party content from a variety of sources, and that Dhobio is not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such Submitted Content or third party content. You further understand and acknowledge that you may be exposed to Submitted Content and third party content that may be offensive, indecent, inaccurate, or objectionable, and you agree to waive, and hereby do waive, any legal or equitable rights or remedies you have or may have against Dhobio with respect thereto. You acknowledge that statements made in Site, the App. newsgroups, message boards, email, forums, conferences, chats and/or Submitted Content reflect only the views of their authors. Forum managers, forum hosts, content providers, or merchants appearing on the Site and the App, if applicable, are not authorized Dhobio spokespersons, and their views do not necessarily reflect those of Dhobio and Dhobio does not endorse any Submitted Content or any opinion, recommendation, or advice expressed therein.

 

  • Links to Third Party Sites: The Site and/or App may contain links to third party websites. You agree that access to any other Internet Site linked to the Site is done at your own risk and Dhobio is not responsible for the accuracy, availability or reliability of any information, goods, data, opinions, advice or statements made available on these other websites. You understand these links may lead unintentionally to websites containing information that you or others may find inappropriate or offensive. These links are not under the control of Dhobio and as such, you agree that Dhobio is not liable for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such third party websites. These links are provided by Dhobio merely for convenience and the inclusion of these links does not imply an endorsement or recommendation by Dhobio. You agree that Dhobio is not responsible for any form of transmission received from any link, nor is Dhobio responsible if any of these links are not working appropriately. It is your responsibility when viewing to abide by any privacy statements and terms of use posted in connection with these links.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.